Monday, July 19, 2010

On A Quest For...Whole Lotta Blaming Going On

Phoned in a RX  to Walgreens on Hwy 107 in Sherwood the other day, went by to pick it up and on the ride back home I noticed it was not the increased dosage my doctor had prescribed, rather it was an old RX with the lower dosage. I mistake. Immediately turned around and went back but, because I had taken the RX from the store, state law prohibits the return of medication. And, the policy of Walgreens is that they will only take the RX back if it is their fault.

My question is...whose fault was it? Mine for calling in the wrong RX number in the first place? Or, Walgreens fault because their professionals had not bothered to look through my records and notice that I had been receiving the higher dosage for a few months?  After some heated discussion with Walgreens repeatedly blaming me, they then backed up and started blaming the doctor. They said the doctor should have cancelled the old RX when phoning in the new one. I say they need to quit standing there filling RXs  like stone cold zombies and do a little research on the patient and RX they are working on! 

A whole lotta of blame from these pharmacy professionals going on here! The problem was semi resolved when my insurance company allowed another RX of the correct dosage and I was told to use the old dosage if I take one and a half tabs.  All was not a total loss, except my business to Walgreens which was immediately transferred over to a company that hopefully will double check my records when I phone in a RX, if they have them on file. From now on I will not believe all that advertising garbage on my receipt where Walgreens assures me, as a regular customer that:
Every Walgreens has your prescription records--for easy refills near or far from home.
Transfer your prescription to Walgreens.  All we need is the information on your current prescription container.  We'll do the rest.
All I can say, is that's a bunch of bologna, and YOU must keep up with your records that they have on file in their Walgreens store! Unfortunately, some people are not able to do this and must rely on their pharmacy professionals for help...what a pity! And, NO, Walgreens, I don't want a freaking candy bar when I'm checking out at the register!! I just want my RX filled correctly!! Won't be back! And when are you going to return my complaint request...I'm waiting!

Have you had any problems with your so called pharmacy professionals? Please leave a comment!!


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